Our Commitment

Gilbert Greber, General Manager, Sales and Marketing
Gilbert Greber
General Manager,
Sales & Marketing, ICSS, Inc.

Dear Valued Customer:

Thank you for taking the time to view our Web site, and for letting me introduce myself to you.

I've been in the power generation market and working with process instrumentation and controls for 49 years.

I worked as a Co-Op with the Cincinnati Gas & Electric Co. (now Duke Energy) prior to enlisting in the U.S. Navy. After fulfilling my military commitment in 1956, I rejoined CG&E, and worked at the W.C. Beckjord Power Station for 36 years.

During my tenure at CG&E, I was proud to follow my company's strong commitment to providing our customers with the highest quality service possible.

One of the challenges that I felt we had was to assure that each vendor also provided us with the highest quality service, and this was a never-ending task. It was nice to work with a vendor that was totally committed to providing us with quality support, whether it was deliveries, engineering, service or superior products. It was a great feeling to have peace of mind and confidence in a supplier.

When I retired from CG&E in 1992, I wanted to start a new career with a company that had a high commitment to providing quality service, and so I joined Integral Control System Services, Inc. (ICSS) in 1993. I've been with ICSS, Inc. for 13 years now, and I don't have any reservations about letting our customers know about all the good things that ICSS can do for them, whether it's problems we can solve, or quality services we provide.

ICSS, Inc. has been providing a wide base of services, engineering, repairs, and equipment to our clients for more than 14 years. We have provided equipment or services to many Fortune 500 companies, including five of the currently ranked top 10 companies listed in the Fortune 500. Our customer industries include utility electric generation, petroleum refining, steel production, water treatment, pulp/paper production, automotive manufacturing, government installations, universities, food/beverage processing, chemical processing, and industrial or facility boilers.

Our commitment to you is straightforward. We will provide our customers the best service possible, at a reasonable cost, on time, while developing a joint understanding of your operations and needs. In our organization, we strive to promote clear thinking about what it feels like to walk in our customer's shoes.

We understand that excellent customer service means keeping your promises to customers, and for nearly all customers, the most important thing is to get what they plan on and expect. ICSS, Inc. is committed to clearly understand your expectations, and relentlessly strive to exceed them. We will continually focus, listen, understand, verify and communicate with you so there is no doubt about your requirements.

ICSS, Inc. engineers will treat your plant and project as if they own it, working with tremendous dedication and open eyes, looking for anything that we can do to help the success of the job. Our engineers take their work very seriously. In addition, all of our engineers understand the complete system, including the hardware and the control strategy. A strong knowledge of both benefits you with quality support.

With every project, a customer trusts us with their core business. We know you are counting on us to get the job done, and it's our goal to deliver the people and results that you expect. At the end of the day, honoring our promise is the only way to earn real trust and respect from you, our client, and we will always have your best interests at heart.

At ICSS, Inc., we believe that commitment is the difference between good and great service, and no amount of skill can replace it. Therefore, to help guarantee that our customers know exactly what they can expect from us, we make it our mission to hire people who share this belief. We seek out people who not only possess strong technical abilities, but who show true dedication to their work, their clients and their colleagues.

We measure our service quality based on how you, the customer, sees things, not on how we see them. We manage our customer relationships on a day-to-day basis, taking nothing for granted.

If we are given the opportunity to support your company, we will make every effort to provide you with professional, thoroughly documented and high quality work. We will always give serious thought to your requirements, and we will align our service deliveries with your needs, staying in front of your operating plant demands.

To our existing customers, thank you for the opportunities you have provided us, and we will continue to supply you with the best service and support possible.

To our potential customers, thank you for your consideration, and if given the opportunity we will work hard to exceed your expectations and always endeavor to provide you with the high quality support and respect that you deserve.

INTEGRAL CONTROL SYSTEM SERVICES, INC.

Gilbert Greber
General Manager, Sales and Marketing

ICSS, Inc. · 1303 Sackett Ave. · Cuyahoga Falls, Ohio 44223 USA · (330) 923-6900 · (330) 923-2116 Fax