Technical Support

Market research indicates that a growing percentage of control equipment and service purchase decisions are made based on the quality, reliability and reputation of a vendor's support organization. We fully understand the importance of quality customer support, and in concert with our field technical support services, we also provide TELEPHONE technical support to our clients.

If you are an existing customer of ICSS Inc. and your company has purchased equipment, field service, and/or engineering services from ICSS, Inc. within the last 12 months of your telephone inquiry, technical support via the telephone will be provided at no charge, on an unlimited basis, 24 hours a day, 7 days a week.

Our telephone technical support covers specific equipment that we have sold you, and includes any type question regarding NETWORK 90, INFI 90, and Harmony products and software.

Therefore, if you are an existing customer, as defined above, your company can receive unlimited telephone technical support at no charge to help your technical personal as needed. Our goal is accurate, timely, and professional technical support communication with our customers to help improve the performance of their control system.

Our technical support group is ready to help you:

  • Troubleshoot hardware and software problems.
  • Troubleshoot DCS system configuration anomalies.
  • Set up new equipment.
  • Identify Foreign Device Interface problems.
  • Identify correct equipment nomenclature.
  • Determine correct part numbers for ordering.
  • Troubleshoot Operator Console problems.
  • Identify console database and graphic problems.
  • Identify hardware replaceability issues.
  • Set up system for remote ICSS/Client diagnostic capability.
  • Resolve product questions.
  • Instruction manual clarification.

If you are not an existing customer of ICSS, Inc., we hope for the opportunity to provide future equipment and/or field services for your organization. Telephone technical support will be provided to non-existing customers on a charge basis, billed in 15 minute increments, at a predetermined proposed rate, via credit card or advance purchase order.

ICSS, Inc. · 1303 Sackett Ave. · Cuyahoga Falls, Ohio 44223 USA · (330) 923-6900 · (330) 923-2116 Fax